The report found that Dolwen is a friendly and welcoming service, and that care staff know people well and are attentive to their needs.

The report praised management practices at the home, saying that the management of the service carefully monitor how the service is performing, and their systems help to identify and act upon any issues they find. The responsible individual (RI) visits the service regularly to ensure good quality care and support is being delivered.

The report also stated that staff follow clear and detailed plans, ensuring health and support needs are met and that care staff are clear about people’s personal outcomes and support them to achieve these.

Speaking of the living arrangements, the report said that residents were proud to show their rooms, and saw they had brought some of their own possessions and photos from home to make it their own. It stated that residents live in a home which has plenty of places to sit and relax, enjoy activities, or meet with visitors and that the kitchen in the day centre has adjustable worktops, and is accessible for wheelchair users.

Pamela Pack, Residential Home Manager at Dolwen said:

“We are delighted to have received such a positive report, and that it reflects and acknowledges the effort that both the staff and residents have made to make this care facility the place that it is.

I am very proud of the environment we have created here at Dolwen, and would like to thank all of the hard working staff who show up every day to make this care home a real home for our residents.”

Councillor Elen Heaton, Lead Member for Health and Social Care said:

“I am very pleased to see that one of our care homes has received this glowing report from the Care Inspectorate Wales.

I’d like to give a mention to the staff who work tirelessly at this facility to ensure that top quality and professional care is given around the clock to the residents who live at Dolwen. A very well done to all involved.”

Last year, the Council spent £39 million on providing packages of care and support to some of the most vulnerable adults in the county, this amounts to roughly 15% of the Council’s overall budget.