Shielding

Since the start of lockdown, the Council, with the support of Denbighshire Leisure Ltd, has proactively contacted more than 6,000 shielded people and residents aged 70 or over who have been isolating, to offer advice and support to ensure they can access the supplies and services they need whilst remaining at home.

This has included referrals to community groups, local charities and council services for tailored help including grocery shopping, medication collection, telephone befriending and basic care needs assessments.

The Council ended these calls when shielding restrictions were lifted last month.

Cllr Bobby Feeley, the Council’s Lead Member for Well-being and Independence, said: “The last few months have been very difficult for those who have been shielding and isolating. We have been in touch with more than 6,000 people, and have been in regular contact with a majority of those. 

“The feedback from residents has been very positive with many telling us how appreciative they were of the calls.

“Over 80 staff from across the Council have been involved, with many officers quickly adapting to working in a completely different way.

“I would like to thank staff for their dedication and hard work during this process; my thanks also goes to our external partners including Denbighshire Voluntary Services Council (DVSC) and the British Red Cross for their contribution.

“We are reminding residents they should continue to follow Welsh Government advice and that they are not required to change how they have been dealing with coronavirus.”

Residents can still use the community resource list at http://www.denbighshire.gov.uk/community-resources for contact details and web addresses of local shops willing to deliver supplies, and where to go for local and national help and support. If they need additional support, please contact the Council.

Residents can also access information, advice and assistance which includes our Telephone Befriending Service by contacting Single Point of Access on 0300 456 100.

Should Welsh Government introduce a second lockdown, the Council will be in touch with residents who are advised by the Chief Medical Officer for Wales to shield again.