Talking Points sessions support over 1,100 residents in one year

Based at all of Denbighshire’s Libraries, Talking Points are an easy and convenient way for Denbighshire residents to find out what help and support is available in their local area. The Community Navigators service is provided by the British Red Cross in partnership with Denbighshire County Council and key partners.

Jeff, Community Navigator

Recent statistics show that these sessions have welcomed and provided advice and guidance to more than 1,130 Denbighshire residents from April 2024 – March 2025.

The 391 Talking Points sessions, which were held during this period, also garnered 100% positive feedback from those who went on to fill in a form after a session, with the feedback stating that they were very satisfied with the information, advice and assistance they received.

The support offered by the Talking Points service through Community Navigators is wide reaching, and can range from simply providing advice, referring to relevant further support, and housing support and assistance.

During this period, Community Navigators also delivered 140 awareness sessions with internal and external organisations for Denbighshire residents.

The current Talking Points locations and times are as below:

Every Monday (except bank holidays) - St Asaph Library, 10:00am – 12.30pm

Every Tuesday - Rhyl Library and Ruthin Library, 10:00am – 12.30pm

Every Wednesday - Denbigh Library and Corwen Library, 10:00am – 12.30pm

Every Thursday - Llangollen Library, 10:00am – 12.30pm

Every Friday (except bank holidays) - Prestatyn Library and Rhuddlan Library, 10:00am – 12.30pm

Ann Lloyd, Head of Adult Social Care & Homelessness said:

“We are proud of the impact the Talking Points are having in ensuring the sustainable development of communities based on their strengths and potentials. Talking points enable individuals who either have difficulties themselves, or who are caring for or concerned about somebody else, to have an opportunity to have a person-centred conversation about what matters to them and to improve their health and wellbeing with someone face to face. 

Talking Points also give staff the opportunity to network and learn about what is available within their local area to help support Denbighshire citizens. We want to see Talking Points continue to develop, allowing our communities to work with us to deliver social care, with local people supporting each other."

Councillor Elen Heaton, Lead Member for Health and Social Care said:

“Talking Points are free, helpful and friendly sessions that are held each weekday for our residents who feel they need a helping hand. Residents don’t need to book, and can simply turn up.

The Community Navigators are always ready to chat and support, and can help with a wide range of issues.”