Residents encouraged to sign up for online Council Tax accounts as new bills are issued

Denbighshire residents are being encouraged to register for an online council tax account as annual council tax bills begin landing on doormats across the county.

The digital service offers residents a quicker, easier, and more convenient way to manage their council tax, with a range of features designed to simplify everyday tasks.

By signing up, residents can:

• View their council tax accounts, including upcoming instalments and any outstanding balance
• Receive paperless bills
• Change payment methods securely
• Access current and previous bills 24/7
• Update personal details easily
• Spread payments through a convenient payment plan
• Apply for the single person discount
• Check their council tax band
• Manage their account at any time, from any device

Liz Thomas, Head of Finance and Audit at Denbighshire said, “With council tax bills being distributed, now is the ideal time for residents to move their account online. It’s faster, more convenient, and offers far more flexibility when managing payments and updating details. Registration takes only a few minutes and can be done on the Council Tax pages on Denbighshire’s website.”

Where does your council tax go?

Liz Thomas adds, “In setting this year’s budget, we have worked hard to keep Council Tax increases as low as possible, avoiding cuts while still providing the vital services people rely on. The approved Council Tax for 2026–27 is 4.76% for council services, along with the additional 0.46% which has to be paid to the North Wales Fire and Rescue Authority levy, giving a total of 5.22%.”

While many believe council tax funds all Council services, the money collected from residents represents just 26% of the Council’s total annual spending.

The majority of funding comes from the revenue support grant from Welsh Government and from business rates, which is a property tax paid by businesses to support local services. 

Most Council Tax spending (almost two-thirds) goes on helping the most vulnerable in our communities. This includes educating approximately 16,500 children and young people through our schools with around 780 teachers delivering this education.

It also includes providing social care and homelessness services to children and adults to help them live safe, healthy, and independent lives. These statutory services make up a significant portion of the Council’s overall budget and remain essential in supporting residents across the county.

Liz Thomas goes on to say, “In what is a continuing financially challenging climate, it’s important to emphasise that many aspects of expenditure are, quite rightly, aimed towards the statutory services and remain essential in supporting the most vulnerable residents across our county.”

You can find out more information on Denbighshire’s Council Tax pages.

If you need help or have a query about your bill, the Council Tax phone lines are open between 9am and 1pm from Monday to Friday on 01824 706 000, or you can use the Live Chat facility which is available from 9am to 5pm (4.30pm on Fridays) via the website.